Frequently Asked Questions
Will COVID-19 affect my order?
Auspost is experiencing extensive delays due to COVID-19 that beyond our control. Packages are still being delivered however some delays beyond normal shipping times can be expected.
How often can I use Native Lab Products?
Our Hydrating Oil Serum and Australian Flora Moisturiser should be used daily, morning and night.
Our Australian Pink Clay we recommend using 3 times per week. Our mask should be followed with our Hydrating Oil Serum and Australian Flora Moisturiser.
I have sensitive/irritable skin, can I still use your products?
YES! All of Native Lab’s products are suitable for all skin types. Our products do not contain any nasty ingredients. We recommend you do a sensitivity test prior to applying to your face. First apply a small amount of the product to a small area of your skin such as the inside of your wrist to see how it responds to your skin. If no discomfort or irritation occurs, follow the directions on the bottle.
If your skin is of particular concern we recommend checking with your GP or Dermatologist.
Are your products made in Australia?
Yes! All of our products are manufactured here in Australia using unique Australian ingredients.
What is the best way to remove the Clay Mask?
We recommend removing the mask with a warm towel and follow with our hydrating oil serum and Australian Flora Moisturiser.
Are you products vegan and cruelty free?
Yes! All Native lab products and 100% vegan and cruelty free.
I feel a tingle when using the clay mask?
These are the active ingredients working. A tingling is often felt as the clay dries. If irritation occurs please discontinue use.
What is your refund policy?
We offer a 30 days refund or exchange for products that are faulty or damaged. We do not offer refund or return for change of mind. For full refund policy details please refer to our refund policy at the bottom of this page.
What happens if I do not collect my parcel?
If you do not collect your parcel from your Auspost outlet within 14days it will be shipped back to us. If your wish to have your items re-shipped there will be a re-shipping fee of $10. If you would like to cancel your order at this time we will refund the amount of the order minus $15 for postage and repacking once we have received your returned item.
Do you ship internationally?
Due to COVID-19 we are only shipping within Australia.
Can I use the Native Lab Collection in the shower?
We recommend the use of all Native Lab products in a safe dry environment to reduce any chance of glass breakage.
What ingredients do you use in your products?
Superfood Cleanser: Purified Water, Lauryl Glucoside (Coconut & Sugar Derived), Glycerin*, Cocamido Propyl Betaine (Coconut Derived), Triticum Aestivum Leaf Extract (Wheatgrass), Camellia Sinensis Leaf Extract (Green Tea), Chlorophyll (Alfalfa Grass), Citrus Sinensis (Orange) Oil, Carum Petroselinum Herb Extract (Parsley Seed), Myroxylon Pereirae (Peru Balsam) Oil, Leptospermum Petersonii (Lemon Tea Tree) Oil, Citrus Aurantium Var Amara (Petitgrain) Oil, Tocopherol (Vitamin E), Citric Acid, Hydroxymethylglycinate (Glycine Derived) - * Organic Ingredients
Australian Pink Clay: Aqua, Kaolin, Quartz, Sodium Bentonite, Quartz, Glyceryl Caprylate, Glyceryl Undecylenate, Hamamelis Virginiana (Witch Hazel) Leaf Extract, Terminalia Ferdinandiana (Kakadu) Fruit Extract, Chamomilla Recutita (Chamomile) Flower Extract, Pelargonium Capitatum (Rose) Leaf Extract, Citrus Reticulata Peel (Mandarin) Oil, Organic Aloe Vera Powder, Red Iron Oxide (CI 77491, CI 77499)
Hydrating Oil Serum: Prunis Amygdalus (Sweet Almond) Dulcis Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil*, Hippophae Rhamnoides (Seabuckthorn Berry) Kernel Extract*, Persea Gratissima (Avocado) Oil, Salvia Hispanica (Chia Seed) Seed Oil, Tocopherol (Vitamin E), Glycine Soja Oil, Lavandula Angustifolia Oil (Lavender), Boswellia Carterii Oil (Frankincense), Cymbopogon Martini Oil (Palmarosa), Pelargonium Roseum Leaf Oil (Rose Geranium), Cananga Odorata Flower Oil (Ylang Ylang), Anthemis Nobilis Flower Oil (Chamomile) Rosmarinus Officinalis Leaf Extract * - * Organic Ingredients
Australian Flora Moisturiser: Aloe Barbadensis (Aloe Vera) Juice*, Backhousia Citriodora (Lemon Myrtle) Extract*, Olea Europaea (Olive Leaf) Extract*, Glycerin*, Simmondsia Chinensis (Jojoba) Oil*, Cetearyl Olivate, Sorbitan Olivate, Carthamus Tinctorius (Safflower) Oil*, Butyrospermum Parki (Shea Butter)*, Garcinia Mangostana Fruit Extract (Mangosteen), Triticum Aestivum Leaf Extract (Wheatgrass), Camellia Sinensis Leaf Extract (Green Tea), Hydrolyzed Rice Bran Protein, Euterpe Oleracea (Acai) Fruit Oil, Persea Gratissima Oil (Avocado), Glyceryl Stearate Se, Pelargonium Roseum (Rose Geranium) Leaf Oil, Citrus Paradisi (White Grapefruit) Peel Oil, Tocopherol (Vitamin E), Citric Acid - * Organic Ingredients